UniFi Access G2 Reader Pro 1.14.17.0 includes the following improvements and bugfixes.

Improvements

• Improved the QR code scanning flow.

Bugfixes

• Fixed an issue where video playback could fail in Protect application > Playback.
• Fixed an issue that could cause manual firmware update to fail.
• Fixed an issue where the user interface could display incorrectly after a device exits the Emergency Mode.
• [UID Enterprise] Fixed an issue where live view could stutter when answering a doorbell call.

Additional information

If you encounter any issues with this release, please provide us with the latest support file by navigating to Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access G2 Reader Pro 1.13.28.0 includes the following bugfixes.

Bugfixes

• Fixed a potential device adoption failure issue.

Additional information

If you encounter any issues with this release, please provide us with the latest support file by navigating to Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access G2 Reader Pro 1.13.22.0 includes the following improvements and bugfixes.

Improvements

• Supports triggering the doorbell when the device enters an unlock schedule or emergency mode.
• Supports returning to the home page and performing other actions during the device update process.
• Optimized the Admin Mode user experience.
• Supports multiple languages: Catalan, Turkish, Greek, Norwegian, and Portuguese (Portugal).

Bugfixes

• Fixed an issue where the time zone might display incorrectly.
• Fixed an issue that could prevent doors from unlocking.
• Fixed an issue where live view could intermittently become blurry and require a restart to restore normal video quality.  
• Fixed an issue where the receiver could not receive Doorbell notifications when the third-party SIP server was configured to use the G.711 A-law (PCMA) audio codec.  
• Fixed an issue where pressing * failed to unlock the door when using a third-party SIP server based on FreeSWITCH.  
• Fixed an issue where two-way audio could fail when using a third-party SIP system.

Additional information

If you encounter any issues with this release, please provide us with the latest support file by navigating to Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access G2 Reader Pro 1.12.30.0 includes the following bugfixes.

Bugfixes

• Fixed an issue where third-party SIP phones could not receive doorbell calls. 
• Fixed an issue where audio from the third-party SIP phones could not be heard on the device.
• Fixed an issue where tapping the screen might sometimes not respond.
• Fixed an issue where the screen might not turn off automatically.
• Fixed an issue where the video recording thumbnail was displayed incorrectly or duplicated in Protect application > Find Anything > Detections.

Known issues

• The doorbell may occasionally trigger automatically. Our technical team is actively investigating and will release a fix as soon as possible.

Additional information

• This update is rolling out in stages and may not be available to all users immediately. To update manually, download the firmware from the provided link, then go to Site Manager > UniFi Console > Access > Devices > select your device > Settings > Manual Firmware Update.
• If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access G2 Reader Pro 1.12.24.0 includes the following improvements and bugfixes.

Improvements

• Optimized the screen wake mechanism by replacing the old ToF sensor with motion detection, improving accuracy and responsiveness when users approach the screen.
• Optimized system behavior to reduce potential NFC unresponsiveness.
• Optimized Face Unlock experience. Repeated recognition of the same person now displays only a blue frame when the door is already unlocked, avoiding redundant unlock actions.

Bugfixes

• Fixed an out-of-memory issue that could cause the device to go offline.
• Fixed an issue where live view sometimes stuttered under poor network conditions.
• Fixed an issue where device updates could sometimes fail.
• Fixed an issue where live view could sometimes appear blurry.

Additional information

If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > select the device > Settings > Download Support File.

UniFi Access G2 Reader Pro 1.11.25.0 includes the following Improvement.

Improvements

• Enhanced the device stability and performance.

Additional information

If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > select the G2 Pro > Settings > Download Support File.

UniFi Access G3 Reader Pro 1.11.24.0 includes the following Improvement.

Improvements

• Enhanced the device stability and performance.

Additional information

If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > select the G2 Pro > Settings > Download Support File.

UniFi Access G2 Reader Pro 1.11.23.0 includes the following improvements and bugfixes.

Improvements

• Improved Face Unlock verification experience.
• Improved sound feedback during identity verification.
• The facial recognition frame now turns red with no sound feedback when a face is unrecognized.
• Supports tapping the screen to wake the device when in high- or low-temperature screen protection mode (indicated by an amber status LED).
• Improved video performance on the receiving end during third-party SIP calls.
• Automatically adjusts video quality in poor network conditions to ensure live view and doorbell functionality.

Bugfixes

• Fixed an issue where doorbell notifications were not received on VIPTel.
• Fixed incorrect device color display in the Access application > Devices list.

Additional information

• This version is rolling out gradually. If you haven’t received it yet, please wait. It will be available within the next few days. To update manually, download the firmware from the provided link, then go to Site Manager > UniFi Console > Access > Devices > select your device > Settings > Manual Firmware Update.
• If you encounter any issues with this release, please provide us with the latest support file at Site Manager > UniFi Console > Access > Devices > select your device > Settings > Download Support File.

UniFi Access G2 Reader Pro 1.10.32 includes the following improvements and bugfixes.

Improvements

• Improved the credential verification process and door unlocking speed.
• Facial recognition works from a longer distance when Most Sensitive or Sensitive is selected in Face Unlock settings (requires Access application 3.2.41 or later).
• Supports 2-Step Authentication. 
• Enable it in Access application > Devices > select UA G2 Pro > Settings > Access Methods > 2-Step Authentication and select Require Two Methods or Require Approver.
• Requirements:
• Access application 3.2.41 or later
• UA-Hub/UA-Hub-Door 4.9.14.0 or later
• EAH-8 5.7.17.0 or later
• Supports showing or hiding the logo on the screen in Access application > Devices > Caller Manager > select UA G2 Pro > Interface > Logo (requires Access application 3.2.41 or later).

Bugfixes

• Fixed an issue where the screen sometimes did not wake when someone approached.
• Fixed an issue where the unlock animation sometimes did not appear during unlocking.

UniFi Access G2 Reader Pro 1.9.17 includes the following bugfixes.

Bugfixes

• Fixed a high memory usage issue, which could affect door unlock or cause devices to go offline.

UniFi Access G2 Reader Pro 1.9.12 includes the following improvements and bugfixes.

Improvements

• Optimized the screen's user experience.
• Optimized the face recognition angle for Face Unlock when Anti-Spoofing is set to "Off" or "Medium," allowing taller individuals to unlock doors easily without needing to bend down.

Bugfixes

• Fixed a potential issue where unlock recordings were not visible in Access Application > System Log.

UniFi Access G2 Reader Pro 1.8.25 includes the following improvements and bugfixes.

Improvements

• Allow visitors to unlock doors with QR codes. (Requires Access 3.0.34 or later)
• Support adjusting call volume independently in Admin mode.
• Optimized the sound quality to ensure clear communication during calls.
• Optimized the Admin mode interface for a better user experience.
• Optimized screen prompts and voice broadcasts for access scenarios.
• Optimized the Mobile Tap experience.
• To use Mobile Tap while Identity Endpoint or Identity Enterprise runs in the background, set the app's location permission to "Always" in your phone's Settings > Apps > Identity > Location > Always.
• Requires the latest iOS mobile app version to allow door unlocking from a locked iPhone
• Identity Endpoint for iOS 1.2.0 or later
• Identity Enterprise for iOS 0.82.1 or later
• Requires the latest Android mobile app version to ensure optimal Mobile Tap experience:
• Identity Endpoint for Android 1.2.0 or later
• Identity Enterprise for Android 0.82.1 or later

Bugfixes

• Fixed an issue where Mobile Unlock sometimes could not unlock doors.
• Fixed an issue where the doorbell sound sometimes continued playing after the doorbell screen disappeared.
• Fixed an issue where UA-G2-Pro incorrectly announced "Invalid Credential" even after the door was unlocked.

UA-G2-Pro 1.7.14 includes the following improvements and bugfixes.

Improvements

• Added a prompt for unanswered calls.
• Support entering the Admin Mode (requires the Access application 2.4.5 or later).
• Admins with Full Management or Door Attendant permission can perform the following actions after tapping the upper-middle icon and authenticating with their NFC card or PIN:
• Lock settings
• Set the unlock duration
• Temporarily lock a door
• Set the Emergency Mode (requires Full Management permission)
• General settings
• Adjust brightness (manual)
• Control volume
• View device information
• Improved the audio output volume during conversations.
• Improved the multi-language user interface and voice broadcast.

Bugfixes

• Fixed an issue where live feeds sometimes could not be viewed.
• Fixed an issue where door unlocking with Access credentials failed temporarily after the device restarted.
• Fixed an issue where the username was not broadcast after switching the display language in the UniFi Access application’s Settings > General > Advanced > Access Reader > Access Reader Language.

UA-G2-Pro 1.6.28 includes the following improvements.

Improvements

• Enhanced the performance and speed of doorbell answering and live view. Requirements:
• Access application 2.3.17 or later
• UniFi OS 4.0.18 or later
• The status LED displays a steady amber light to signal when UA-G2-Pro is operating outside its temperature range of -10 to 45°C (14 to 113°F).
• The Access application can now adopt a UA-G2-Pro and use it to register NFC cards and access live view even when not connected to an Access Control Hub. (Requires Access 2.3.10 or later)
• Adjusted the "Hold to Call" text opacity on the screen to enhance clarity.

G2-Pro 1.5.40 includes the following improvements and bugfixes.

Improvements

• Support recording a short video when a door is unlocked via a push-to-exit button, motion sensor, or fire panel connected to the same door.
• Reduced the doorbell ringing duration from continuous to three rings.
• Broadcast "No Permission" if door unlock fails.

Bugfixes

• Fixed an issue where door unlock failed with NFC cards registered through G2-Pro during Access application setup.
• Fixed occasional G2-Pro offline issues.
• Fixed occasional adoption failures of G2-Pro.
• Fixed an occasional issue where G2-Pro failed to announce the greeting salutation.
• Fixed an occasional issue where users' profile pictures were compressed and distorted.
• Fixed an inconsistent time zone issue between G2-Pro and UniFi Console.
• Fixed an issue where the device's LED did not light up upon detecting motion when door unlock recording was not enabled.

• Added support for holding the doorbell icon to initiate a call. Switch to this mode in Access application > Devices > Readers > select a G2 Pro > Settings > Display > Doorbell Trigger (requires Access application 1.23.12 or above).
• Optimized the welcome flashlight’s performance.
• The screen now displays the reader’s name.

Bugfixes

• Fixed the issue where the reader occasionally could not identify NFC cards.
• Fixed the issue where the screen occasionally went black, though NFC card scanning remains unaffected.
• Fixed the issue where G2 Pro occasionally could not be updated despite being restarted.

• Fixed the issue where the diagnosis interface was triggered unexpectedly.

Status: PULLED

Improvements

• Added support for answering a doorbell call and accessing its live view from multiple web-based applications and mobile apps simultaneously (requires Access application version 1.23.5 or later).
• The screen will automatically adjust to black when the temperature drops to -10°C or lower to protect the device screen while keeping the rest of the device functionality working. It will return to its default screen color when the temperature rises to -10°C or above.
• Removed the screensaver animation on the device.
• Reduced occurrences of unexpected doorbell triggers during NFC card scans.

Bugfixes

• Fixed the issue where door detection sometimes failed, causing door unlock failure using the UniFi Identity mobile app.
• Fixed the issue where users sometimes could not unlock doors using other types of NFC cards after using a credit card to unlock doors.
• Fixed the crash issue causing NFC card scan failures or black screen problems.

UniFi Access Reader G2 Pro 1.2.172 has improved the performance of video recordings and remote live view.

Improvements

• Improved recording reliability.
• Allow live viewing for up to 9 Access applications and mobile apps simultaneously.
• Added support for specifying the duration for capturing videos before and after a door opening event (requires Access application 1.21.8 or later).
• Implemented an automatic timeout feature for remote viewing, set at 120 seconds. Admins can customize this duration in Access application 1.21.8 or later.

Bugfixes

• Fixed the issue where the reader’s screen sometimes went black.
• Fixed the issue where door unlock attempts sometimes failed and the “Invalid Card” error message was displayed despite scanning an authorized NFC card.
• [Identity Enterprise] Fixed the issue where door unlock attempts sometimes failed using Mobile Access due to the device’s Bluetooth not being detected.
• Fixed the issue where door unlock attempts sometimes failed using authorized PINs, NFC cards, or Mobile Access.
• Fixed the issue where the doorbell sometimes kept ringing.
• Fixed the issue where the device’s time was sometimes inaccurately displayed after an unexpected power-off and subsequent power-on through PoE.
• Fixed occasionally unexpected triggering of the flashlight.
• [Identity Enterprise] Fixed the issue where users’ profile pictures occasionally failed to display after scanning NFC cards, especially if their profile pictures had been updated recently.

Known issues

• The door unlock recording feature is unable to record audio from the device’s speaker during an ongoing doorbell call or remote live view.

G2 Pro 1.1.146 has changed the doorbell icon to an animated version and fixed the issues associated with remote view, door unlock, and devices.

Improvements

Doorbell

• Improved the doorbell icon's visibility by updating it to an animated version that activates when someone approaches the reader.

Bugfixes

Remote View

• Fixed the issue where admins encountered the “Admin Viewing Feed” error message, triggered by a camera falsely indicating occupancy, after a failed initial connection. This prevented them from remotely viewing live feeds in the Access Application.

Door Unlock

• Fixed the issues where doors sometimes could not be unlocked using authorized PINs or NFC cards. The issues include:
• Unlocking a door required multiple attempts to scan an NFC card or input a PIN.
• The reader didn’t respond to the NFC card scanning.
• The reader incorrectly indicated “Invalid card” when a user scanned an authorized NFC card. To solve this issue, please update your Access application to v1.6.8 or above and your Identity Enterprise Agent to v1.55.1 or above.
• Fixed the issue where the device's time couldn't sync the change between winter and summer time from the UniFi Console.

Device

• Reduced device overheating and lag when detection sensitivity is set to 2 meters.
• Fixed the delayed response issue in the LED indicator, indication sound, and display when scanning an NFC card.
• Fixed the issue where the device's time couldn't sync the change between winter and summer time from the UniFi Console.